All Mellow pieces are handmade to order. For this reason we cannot provide exact shipping dates. Please allow a 2-6 week window for your delivery.
If your item happens to be in stock, your order will be shipped within 1-2 days.
If your order is a gift and needs to be delivered by a certain date we will do our best to accommodate your request — please include your instructions in the order notes or in an email to email@example.com.
Orders will be shipped with USPS or UPS unless specified otherwise, we will do our best to accommodate. A pick-up option is available to those in NY.
For international orders the customer is responsible for payment of all duties or taxes imposed by the destination country for delivery.
We do our best to reappropriate any packing materials where possible. So, please forgive any scrunched up newspaper you might find in your order. Its purely just ensure your ceramic piece is arrives to you safely — If your order is a gift we will make sure it is packed beautifully!
*** SIDE NOTE
All mellow pieces are handmade, please note that sizes, shapes and colours may vary. Each glaze we use is food-safe and can also be cleaned in the dishwasher, although hand-washing is preferred to increase the longevity of the piece.
Each piece is also microwave safe.
RETURNS + EXCHANGES
If you wish to return your piece, you will be responsible for packing the item safely to travel and also shipping costs. Original shipping charges are not refunded unless I've made a mistake or a piece arrives damaged.
We do not offer refunds, but can accommodate with a credit or exchange.
Please email firstname.lastname@example.org within 7 days of receiving your order to initiate a return or exchange.